UK deliveries of the products shown on our website are carried out by independent companies/carriers, either on behalf and directly from our suppliers or on behalf of ourselves. Therefore, although we can offer a guidance and communication to these supplier/carriers, specific days and times are outside of our control and delays, although rare, are sometimes unavoidable.
Please note that your order may be delayed if the item is not in stock.
Goods will be sent to the address given by you in your order and stated in the Order Confirmation e-mail. Please note that it is possible that orders with multiple goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not forwarded to you within a mutually acceptable and agreed timetable.
All Other Overseas Countries – We will always attempt to accommodate any customer requirement. For all countries outside of the UK and Ireland, please contact us via e-mail to request details of potential orders.
ORDER CANCELLATION PRIOR TO PROCESSING
You may cancel your order at any time prior to your order being processed by clicking on the Remove Item link next to the product ordered on your account page shopping basket on the website.
CANCELLATION AFTER PROCESSING
The United Kingdoms Consumer Protection Regulations allow you to cancel your contract within 7 working days from our receipt of your order (confirmed via our Confirmatory e-mail) to receive a full refund of any payments made to Childrens Funky Furniture.
Childrens Funky Furniture will accept order cancellations sent by email or by post (please refer to the ‘Contacts’ website page). To facilitate this cancellation, you must send either a letter or an e-mail (to enquiries@childrensfunkyfurniture.com), quoting the order reference number and your name and address.
Please note that cancellation of order will attract a 15% administration charge and all refunds will be repayable via either cheque or credit card.
RETURNS & REFUND POLICY
We have every confidence that you will be delighted with the goods that you received from Childrens Funky Furniture. However, in the unlikely event that you are dissatisfied with the products that you receive, we will be happy to replace or refund them subject to the following;
Notification to Childrens Funky Furniture must be made within 7 days of receipt of your goods, in writing via e-mail to enquiries@childrensfunkyfurniture.com and fully outlining the relevant issue / cause for the requirement to return the said goods.
Goods must be returned within 28 days of receipt.
Goods must be unused / un-assembled and returned in their original packaging and condition - we will not accept returns of used / assembled or incorrectly packaged items.
In the unlikely event that goods arrive faulty or damaged, or develop a fault within a short period of time, please inform us immediately so that we can replace them in accordance with your statutory rights.
We are only able to refund the cost of postage where goods are supplied in a faulty or damaged condition.
These conditions do not affect your statutory rights.
Please Note:
Childrens Funky Furniture reserves the right to make a restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, either at its sole discretion or at the discretion of our relevant supplier (s) and subsequently advised to Childrens Funky Furniture. This restocking charge will be set at 15% of the total value of the original order made by you in placing the original order for the purchase of the goods.
Childrens Funky Furniture or our designated supplier reserves the right to make a pre-advised charge for the collection of goods from your premises.
Your statutory rights are not affected by any of the Terms & Conditions outlined above.
