Returns and Refunds
Customer Satisfaction Complaints & Returns
We hope that you will be delighted with the products and service you receive from Children's Funky Furniture part of the Rugs Direct Online family of businesses. We understand however that, from time to time, we might get something wrong. Should this happen, we would like the opportunity to make amends as soon as possible.
If you are ever less than 100% satisfied with any aspect of the service or any product you receive from us, please contact us right away.
We will acknowledge your complaint immediately and deal with issues arising from mis-delivery or goods damaged on arrival. We aim to settle your complaint as quickly as possible and promise to keep you informed throughout the process.
DAMAGED OR FAULTY GOODS
We expect your order to reach you in perfect condition. You should inspect your products as soon as you receive them and, should you find that any item is damaged or defective, please contact us immediately or do not sign for them, or sign for them as damaged.
ORDER CANCELLATION / UNWANTED GOODS
You have the right to cancel your order unconditionally, and to request a full refund , for any standard item* purchased on this web-site but not yet despatched.
To cancel your order, please email, or write to our Returns Department, quoting your invoice number, prior to despatch. If you cancel your order after goods have been despatched, you will be responsible for any return carriage charges.
If you decide that you are not happy with any standard item* after delivery has been made, you must advise us by email, or post, within 14 working days of receipt (starting the day after delivery).
Once you have notified us of your intention to return an item, you must return it to us yourself within 14 days of receipt. Goods cannot be returned to us after this time period.
* Standard items are items which have not been produced to your specific measurements.
We are unable to accept cancellation or return of items made to your specification, or Mattresses for Hygiene reasons once they have been opened.
Please note that if you have paid an extra delivery charge for distance, product or premium delivery service including assembly, this will not be refunded in any refund.
You must take reasonable care of the item you wish to return, package it securely and clearly label it with the Returns Address which you can get by calling us, we also suggest that you have your item on a recorded delivery service that requires a signature. Proof of postage is not proof of delivery.
HOW TO RETURN GOODS YOURSELF
For unwanted goods or faulty or damaged items please contact us by email or post, within seven days of receipt (starting the day after delivery), to let us know that you will be returning goods and the reason for the return.
You must take reasonable care of the goods and return them, at your own expense, securely packaged and in saleable condition (except damaged goods), to the Returns Address.
We recommend that you use a recorded delivery service and that you adequately insure the goods for the return journey so that the full value is covered in event of loss or damage. Rugs Direct Online Ltd cannot be held responsible for goods lost or damaged in transit, and your claim for a refund will be void.
Goods that are returned which have clearly been built and disassembled and are not in a condition for re sale will have a fee applied to the re fund for additional unnecessary handling. This fee will be kept to a minimum but could be the full cost of the goods in exceptional circumstances.
All refunds will be processed within 14 days of cancellation of your order or receipt of your returned goods.